Consultations

The Consultations page lets you book a 60-minute video call with a technical SEO expert. The expert goes through your sites with you, uses your VitalSentinel data, and gives you next steps that you can hand to your team.

Before you startCopy Anchor Link

• Where to find it: click Need expert help? in the top bar, or open the Theo chat and click Need expert help? there. Both open the Consultations page.
• Who can book: you book a consultation for your own account. A consultation is separate from your workspace plan.
• Payment: you pay with Stripe. The page shows the price of each plan.

What a consultation isCopy Anchor Link

The page header says: "Work 1:1 with an enterprise technical SEO expert". A consultation gives you a clear plan for Core Web Vitals, technical SEO strategy and performance work on your website. The header also introduces the expert, with the line "Your expert · 10+ years of experience".

The section How a session works shows three steps:

1. Pick a time: book a slot that suits you.
2. Meet on video: go through your sites together, with your data in VitalSentinel.
3. Leave with next steps: you get recommendations that you can hand to your team.

PlansCopy Anchor Link

The page shows two plan cards when you do not have an active weekly subscription. The page says: "A single session suits one question or one site. Weekly suits ongoing work, with a private Slack channel in between."

One-time consultationCopy Anchor Link

The one-time plan is one session. It includes:

• 60-minute video consultation
• Personalized consultation
• Actionable recommendations

You can cancel or reschedule up to 24 hours before the session. A canceled session gives you a credit for your next booking.

The one-time plan also has a Results guarantee: "refund if no improvements within 6 months". The tooltip gives the condition: "Refund if none of the agreed metrics improves within 6 months of implementing our changes (within 30 days). Terms 3.1." For the full conditions, see section 3.1 of the terms on vitalsentinel.com.

Weekly consultationsCopy Anchor Link

The weekly plan is a subscription, with the label Fractional Head of Technical SEO. It includes:

• Consultation once a week
• Personalized consultation
• Actionable recommendations
• Dedicated Slack channel with our expert
• Building long-term strategy

You can reschedule a weekly session up to 24 hours before it starts.

Book a one-time consultationCopy Anchor Link

1. On the Consultations page, click Book now on the one-time plan card.
2. Under Select a date, select a day. You can book up to 14 days ahead.
3. Under Select a time, select a slot. The times show in your account time zone.
4. Optional: in What would you like to discuss? (optional), write the domain and your questions.
5. Click Continue to payment.
6. In the Stripe checkout, tick the box. With it, you accept the Terms and Conditions and ask that the service starts now. You cannot pay without it.
7. Pay in the Stripe checkout.

After the payment, the page shows the banner Payment received: "Your consultation has been booked. You'll receive a confirmation email with the meeting details shortly." You get a Google Calendar invitation with a Google Meet link.

Book with a free consultation creditCopy Anchor Link

If you have a credit from a canceled booking, the one-time plan card shows "You have 1 free consultation!" and the button Book free consultation. In the booking dialog, the button is Schedule consultation and no payment is necessary. The toast "Consultation booked using your credit!" confirms the booking.

Complete a payment that you did not finishCopy Anchor Link

If you leave the Stripe checkout before you pay, the booking shows the status Pending payment. The row says "Complete your payment to confirm this booking. Expires in 15 minutes." Click Complete payment to go back to the checkout. After 15 minutes, the slot is free again.

Start a weekly subscriptionCopy Anchor Link

1. On the Consultations page, click Subscribe on the weekly plan card.
2. In the Stripe checkout, tick the box. With it, you accept the Terms and Conditions and ask that the service starts now. You cannot pay without it.
3. Pay in the Stripe checkout.
4. When the banner Subscription active shows, click Schedule consultation.
5. Select a date and a time, then click Book consultation.

You can book one consultation in each week (Monday to Sunday). A week that already has a booking shows "You already have a consultation booked for this week". You can book up to 28 days ahead.

The Active subscription cardCopy Anchor Link

When your weekly subscription is active, the Weekly consultations card with the chip Active subscription shows at the top of the page. It says "Don't forget to schedule all your consultations!" After VitalSentinel invites you to the Slack channel, the card shows Slack channel: invited and the date. Click Schedule consultation on the card to book a session.

The card footer shows Renews on and the renewal date. It has the buttons Manage billing and invoices, which opens the Stripe billing portal, and Cancel subscription.

If you book a date after the end of the current subscription period, the booking dialog warns you. If the subscription does not renew, VitalSentinel cancels that consultation automatically.

Add your open issues to the notesCopy Anchor Link

The card Bring these to your first call shows the biggest open Site Health Monitoring issues on your sites. Click Add to notes next to an issue to add one line about it to the notes of your next booking. Click Added to notes to remove it again.

VitalSentinel sends nothing on its own. You see and can edit the notes before you book.

Your consultationsCopy Anchor Link

The Your consultations list shows your bookings in two tabs: Upcoming and Past. Past shows finished and canceled consultations from the last 90 days. If a tab is empty, it says "Nothing booked yet" or "No past consultations".

Each row shows the date, the time, the time zone and a status:

For a confirmed booking, the row shows Join meeting, which opens the Google Meet link. A one-time booking also has an Invoice button.

Edit your notesCopy Anchor Link

1. In the booking row, click Edit next to your notes.
2. In Consultation notes, change the text.
3. Save the change.

You can edit the notes until 60 minutes before the consultation. The notes at booking can have up to 1,000 characters. Later edits can have up to 2,000 characters.

Reschedule a consultationCopy Anchor Link

1. In the booking row, click Reschedule.
2. Under Select new date, select a day.
3. Under Select new time, select a slot.
4. Click Reschedule.

A one-time booking can move to any open slot in the next 14 days. A weekly booking can move only within the same week (Monday to Sunday).

When the consultant asks for a new timeCopy Anchor Link

If the consultant asks to move a booking, the row shows Reschedule requested with the new time. Click Accept to move the booking. Click Choose a different time to suggest another slot, then click Confirm new time.

Cancel a consultationCopy Anchor Link

1. In the booking row, click Cancel.
2. Optional: write a Reason for cancellation (optional).
3. Click Cancel booking.

For a one-time booking, the dialog says: "You get one consultation credit for your next booking. We do not refund a card payment." The banner Booking canceled successfully then shows how many free consultations you have.

For a weekly booking, the cancellation frees that week. Your subscription continues.

Cancel the weekly subscriptionCopy Anchor Link

1. On the Weekly consultations card, click Cancel subscription.
2. Read what happens next, then click Cancel subscription. To keep it, click Keep subscription.

Your subscription stays active until the end of the current billing period. You can still book consultations during that time. After that, you must subscribe again to book new consultations. The card then shows Ends on and the date. Consultations scheduled after this date are canceled automatically.

TroubleshootingCopy Anchor Link

Why does the Consultations page show "Payment not finished"?Copy Anchor Link

The Stripe checkout is not complete, so VitalSentinel booked nothing. The banner says: "This checkout has not been completed yet, so nothing was booked. You can try again below." If you still want the consultation, book it again on the page.

Why does the Consultations page show "Payment canceled"?Copy Anchor Link

You left the Stripe checkout. The banner says: "No charge was made. You can book whenever you are ready."

Why does the Consultations page show "We couldn't confirm this payment"?Copy Anchor Link

VitalSentinel could not confirm the payment with Stripe. If you paid and no booking shows on the page, click Contact support. The team checks the payment.

Why can I not reschedule or cancel my consultation?Copy Anchor Link

The consultation starts in less than 24 hours. If you cannot attend, contact support.

How do I withdraw from a consultation purchase?Copy Anchor Link

Write to support@vitalsentinel.com. The app has no withdrawal button. The checkout box also says that you lose the right of withdrawal when the service is fully performed. Section 8.1 of the Terms and Conditions gives the conditions. It applies only to consumers.

Why can I not book a second weekly consultation in the same week?Copy Anchor Link

The weekly plan includes one consultation in each week, Monday to Sunday. Select a day in another week.

RelatedCopy Anchor Link

• Site Health Monitoring - the issues that you can add to your notes
• Reports - a report that you can go through on the call
• Support tickets - help with a product problem instead of strategy
• FAQ - common questions about VitalSentinel