Billing & Plans
Manage your subscription, view usage, and understand plan features.
Each workspace has its own subscription plan. Manage billing, view usage, and upgrade or downgrade as needed.
Plans Overview
VitalSentinel offers five plans. See pricing for current rates.
| Feature | Free | Starter | Freelancer | Agency | Enterprise |
|---|---|---|---|---|---|
| Domains | 1 | 3 | 10 | 50 | Custom |
| RUM Page Views | 50K/mo | 100K/mo | 500K/mo | 2M/mo | Custom |
| Analytics Events | 1M/mo | 3M/mo | 10M/mo | 50M/mo | Custom |
| CrUX URLs | 10 | 100 | 1,000 | 5,000 | Custom |
| Synthetic URLs | 5 | 25 | 100 | 250 | Custom |
| Data Retention | 12 mo | 16 mo | 16 mo | 24 mo | Custom |
| Min. Uptime Interval | 5 min | 5 min | 5 min | 1 min | Custom |
Enterprise plans can have custom limits tailored to your organization's needs. Contact sales for details.
Viewing Current Plan
- Click Billing in the workspace sidebar
- See your current plan, status, and renewal date
- View usage overview with progress bars
Usage Tracking
Monitor your resource consumption in the Usage Overview section:
Tracked Resources
| Resource | Description |
|---|---|
| Domains | Active monitored domains |
| CrUX URLs | URLs monitored in CrUX |
| Synthetic URLs | URLs for Lighthouse tests |
| RUM Page Views | Monthly page views tracked by RUM script |
| Web Analytics Events | Monthly events tracked by Web Analytics script |
Usage Indicators
Progress bars show usage status:
- Green - Normal usage
- Yellow - Approaching limit (75%+)
- Red - At or near limit (90%+)
Upgrading Your Plan
When to Upgrade
Consider upgrading when:
- Approaching domain limits
- Reaching event limits
- Need faster uptime checks
- Need longer data retention
How to Upgrade
- Click Billing in the workspace sidebar
- Find the plan you want in Available Plans
- Click Upgrade
- Confirm the upgrade
Upgrade Billing
- New plan activates immediately
- You're credited for unused time on current plan
- Difference is charged to your payment method
Downgrading Your Plan
When You Can Downgrade
You can downgrade if:
- Current usage fits within lower plan limits
- You don't need higher-tier features
What Happens
When downgrading:
- Current plan remains active until end of billing period
- New plan takes effect on next billing date
- You can cancel the scheduled change anytime before it takes effect
How to Downgrade
- Click Billing in the workspace sidebar
- Find the plan you want in Available Plans
- Click Downgrade
- Confirm the scheduled change
A banner will appear showing the scheduled plan change and effective date. Click Keep Current Plan to cancel the downgrade.
If your usage exceeds the new plan's limits, you may need to reduce usage before the downgrade takes effect.
Payment Methods & Invoices
Payment methods and invoices are managed through the Stripe billing portal.
Accessing the Billing Portal
- Click Billing in the workspace sidebar
- Click the Manage button to update payment methods
- Click the Invoices button to view and download invoices
The Stripe portal opens in a new tab where you can:
- Add, update, or remove payment methods
- View all past invoices
- Download invoice PDFs
- Update billing information
Failed Payments
If a payment fails:
- A "Payment Required" banner appears on the billing page
- Click Update Payment to fix the issue
- Update your payment method in the Stripe portal
- Payment will be retried automatically
Canceling Subscription
Before Canceling
Consider:
- Downgrading to a lower plan instead
- What happens to your data after the grace period
- Notifying team members
How to Cancel
- Click Billing in the workspace sidebar
- Click Cancel Subscription
- Review what happens when you cancel
- Click Yes, Cancel Subscription to confirm
After Canceling
- Your plan remains active until the end of the current billing period
- No further charges after that
- You can resubscribe anytime to restore access
- If not resubscribed within the grace period, all data will be permanently deleted
Free Plan
What's Included
The free plan includes:
- 1 domain
- 50K RUM page views/month
- 1M analytics events/month
- 10 CrUX URLs
- 5 Synthetic URLs (1 location)
- 5-minute uptime checks
- Daily synthetic tests
- 12-month data retention
Free Workspaces
Each account can have 1 free workspace.
Upgrading from Free
- Click Billing in the workspace sidebar
- Find the plan you want in Available Plans
- Click Subscribe
- Complete payment in Stripe checkout
- Start using additional features immediately
Enterprise Plan
For Large Organizations
Enterprise plans are fully customizable to meet your organization's needs. All limits can be tailored:
- Domains
- RUM page views
- Analytics events
- CrUX URLs
- Synthetic URLs
- Data retention
- Uptime check intervals
- Priority support
Custom Limits
Contact sales to configure:
- Higher domain limits
- Increased event volumes
- Custom data retention
- Dedicated support
- SLA guarantees
Contact us at sales@vitalsentinel.com
FAQ
Is there a free trial?
The free plan serves as a trial. You can monitor one domain indefinitely at no cost.
Can I change plans anytime?
Yes, you can upgrade instantly or schedule a downgrade for the next billing cycle.
What happens if I exceed limits?
You'll receive warnings as you approach limits. If exceeded, some features may be limited until you upgrade or reduce usage.
Do unused events roll over?
No, event limits reset each billing cycle and don't accumulate.
How is billing calculated?
Monthly plans are billed at the start of each cycle. Annual plans are billed yearly at a discounted rate.
Do you offer refunds?
No, we do not offer refunds. The free workspace plan serves as a way to test VitalSentinel before purchasing a paid plan. You can cancel your subscription at any time and continue using the service until the end of the current billing period.