Security

The account Security page protects your sign-in. It has two cards: Change password and Two-factor sign-in.

Before you startCopy Anchor Link

• To open the page, click your avatar at the top right, click User settings, and then click Security in the sidebar.
• The settings apply to your account in all workspaces.

Change passwordCopy Anchor Link

The Change password card changes the password you sign in with. The new password needs 8 or more characters, with upper case and lower case letters, a number and a symbol.

1. In Current password, enter your password.
2. In New password, enter the new password.
3. In Confirm new password, enter the new password again.
4. Click Save new password.

The message Password changed confirms it. If the two new passwords are not the same, the form shows The two passwords do not match.

Forgot your passwordCopy Anchor Link

If you cannot sign in, you cannot open the Security page. Use the password reset link on the sign-in page instead.

1. On the sign-in page, click Forgot password?.
2. Enter the email address of your account.
3. Open the reset email and click the link.
4. Enter a new password.

Two-factor sign-inCopy Anchor Link

Two-factor sign-in adds a second step to every sign-in. After your password, you enter a 6-digit code from an authenticator app on your phone. Examples of authenticator apps are Google Authenticator, Authy and 1Password. The code keeps your account safe even if somebody learns your password.

The Two-factor sign-in card shows the chip On or Off. When it is on, the card says Two-factor authentication is on and Enabled on with the date.

Turn on two-factor sign-inCopy Anchor Link

1. Click Turn on two-factor sign-in.
2. Scan the QR code with your authenticator app. Or enter the code that shows below the QR code into the app.
3. Enter the 6-digit code from your app.
4. Click Turn on.

The message Two-factor sign-in is on confirms it. Then the dialog Save your backup codes opens.

Backup codesCopy Anchor Link

Backup codes let you sign in if you lose your phone. Each code works only once.

1. In the Save your backup codes dialog, click Download, or copy each code. The message Backup codes downloaded confirms the download.
2. Keep the codes in a safe place, for example a password manager.
3. Click Done.

Turn off two-factor sign-inCopy Anchor Link

1. Click Turn off two-factor sign-in.
2. Enter a code from your authenticator app, or a backup code.
3. Click Turn off.

The message Two-factor sign-in is off confirms it.

TroubleshootingCopy Anchor Link

Why does my authenticator code not work?Copy Anchor Link

Make sure that the time on your phone is correct, because the codes change after a short time. Enter the newest code. If you lost your phone, use a backup code.

Why does the form say The two passwords do not match?Copy Anchor Link

The values in New password and Confirm new password are not the same. Enter the same password in both fields.

Where can I see my active sessions?Copy Anchor Link

The Security page does not show sessions. To protect your account, change your password and turn on two-factor sign-in.

RelatedCopy Anchor Link

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• Connected apps - apps that can act for you
• Data and privacy - delete your account