Data & privacy

The account Data & privacy page lets you use your rights over your personal data. You can download your data, correct it, change your cookie choices or delete your account.

Before you startCopy Anchor Link

• To open the page, click your avatar at the top right, click User settings, and then click Data & privacy in the Privacy group of the sidebar.
• The page is about your own personal data, not about the monitoring data of a workspace.
• For what VitalSentinel collects and how long it keeps it, see Data privacy.

Your rightsCopy Anchor Link

The Your rights card shows one tile for each right under the GDPR (the data protection law of the European Union). You can use each right at no cost.

You can use each right once every 14 days. Objection and Withdraw consent have no limit. If you used a right recently, the tile shows the date when you can ask again.

How a request worksCopy Anchor Link

The How a request works card explains the three steps:

1. Pick a right: click a tile and check what will happen. VitalSentinel sends a 6-digit code to the email address of your account.
2. Enter the code: the code shows that it is you. After you enter it, VitalSentinel does the rest. No person has to read your request.
3. How long it takes: VitalSentinel applies a correction, an objection and a withdrawal immediately.

For an erasure, VitalSentinel deactivates your account immediately and deletes your data after 30 days.

For access and portability, VitalSentinel puts your data in a ZIP file, with one JSON file for each kind of data. This takes up to 24 hours. VitalSentinel sends the download link to your email. The file has no passwords or other secrets, and no data of other people.

If something does not work, write to VitalSentinel from the email address of your account. VitalSentinel answers within 30 days.

Your requestsCopy Anchor Link

The Your requests card lists each request and its state. If you made no request, the card shows No requests yet.

Cookie choicesCopy Anchor Link

The Cookie choices card lets you change or withdraw the cookie choice you made on the VitalSentinel site. Click Manage cookie consent. The change applies immediately. It does not affect what VitalSentinel processed before you withdrew.

Delete your accountCopy Anchor Link

The Danger zone card deletes your account. The card says "Permanently removes every workspace you own and its data. We email a confirmation link first."

You are also removed from every workspace where you are only a member. Those workspaces stay, and so does their data.

Steps to delete your accountCopy Anchor Link

1. Click Delete account.
2. Read the list of data that VitalSentinel erases.
3. Type DELETE in capital letters.
4. Click Delete account.
5. Open the confirmation email and click the link. The link expires in 24 hours.
6. On the Delete your account page, enter Your password.
7. Click Delete my account permanently. To stop, click Cancel and go back.

After step 4, the page shows Check your email. Nothing is deleted until you click the link and confirm. When the deletion is complete, the page shows Account deleted.

Paid time that is leftCopy Anchor Link

If a workspace you own or your consultation plan is canceled but still paid, the page shows You lose the paid time that is left. It names each plan and the date until which it is paid. Then it says "Deleting your account ends this paid time now." A canceled plan does not block the deletion.

When account deletion is blockedCopy Anchor Link

If you own a workspace with a paid subscription that is still running, you cannot delete your account. A running consultation plan also blocks the deletion. The Danger zone card shows "You have a paid subscription that is still running:" and the names. Then it says "Cancel it before you delete your account." The Delete account button is not available. While the page checks your workspaces, the card shows "Checking your workspaces…".

1. Click Open billing (or Open consultations for a consultation plan).
2. Cancel the subscription. See Billing or Consultations.
3. Come back to Data & privacy. When the subscription shows as canceled, the Delete account button is available again.

After you cancel, the paid time that is left ends when you delete your account. See Paid time that is left.

If the card shows "We couldn't check your workspaces, so deleting your account is paused.", click Try again.

TroubleshootingCopy Anchor Link

Why can I not delete my account?Copy Anchor Link

You own a workspace with a paid subscription that is still running, or you have a running consultation plan. The Danger zone card names it. Click Open billing or Open consultations and cancel the subscription. Then come back and delete your account.

Why does the deletion link say Link expired?Copy Anchor Link

The page shows Link expired when the link is not valid or is older than 24 hours. Click Back to settings, open Data & privacy and click Delete account again to get a new link.

How long does a data download take?Copy Anchor Link

An Access or Portability request takes up to 24 hours. VitalSentinel sends the download link to your email. The Your requests card then shows Done and a Download button.

Why can I not use a right again?Copy Anchor Link

You can use Access, Rectification, Erasure and Portability once every 14 days. The tile shows the date when you can ask again. If you ask again before this date, VitalSentinel refuses the request and sends it to its privacy team as a ticket. The privacy team replies to you. For an urgent request, write to VitalSentinel. The refusal ends with "You can also complain to a data protection authority."

RelatedCopy Anchor Link

• Data privacy - what VitalSentinel collects and how long it keeps it
• Billing - cancel a subscription that blocks deletion
• Security - your password and two-factor sign-in
• Theo and your privacy - what Theo sends and keeps