Account Settings

Your VitalSentinel account controls access to every workspace, domain, and integration you've connected. This page covers everything available in the Settings page (/dashboard/settings), opened via User Settings in the top-right header menu.

Profile

The Profile card lets you update:

• First and last name – used in the UI and in emails sent on your behalf.
• Email Address – read-only with the help text "Email cannot be changed once your account is created". To change it, contact support.

Just below it, a separate Avatar & timezone card holds two more items:

• Timezone – controls how all timestamps render across the app. Saved when you pick a value.
• Avatar – a colored circle showing your initial. The card's help text reads "Generated from your name – no third-party avatar service is used." There's no upload.

The light/dark/system theme switcher is in the user menu in the top header, not on the Settings page.

Changing Your Password

The Password card has three fields: Current Password, New Password, Confirm New Password. The form's helper text describes the password rule: at least 8 characters with uppercase, lowercase, a number, and a special character. Submitting updates the password.

If you can't sign in to reach this page, use the password reset flow below instead.

Two-Factor Authentication (2FA)

Two-factor authentication adds a second step to your login, using a TOTP authenticator app like Google Authenticator, Authy, or 1Password.

Enabling 2FA

1. Open User Settings from the user menu in the top-right header (click your avatar).
2. In the Two-Factor Authentication card, click Enable Two-Factor Authentication.
3. A QR code appears alongside a manual setup secret. Either:
   • Scan the QR code with your authenticator app, or
   • Enter the displayed secret into the app manually.
4. Type the 6-digit code from your authenticator into the verification field.
5. Click Enable 2FA.

After verification, VitalSentinel generates a set of backup codes.

Backup Codes

Backup codes let you sign in if you lose access to your authenticator device. After enabling 2FA:

• A modal displays your backup codes.
• Click Download to save them as a text file, or copy each code individually.
• Store them somewhere safe - a password manager works well.

Each backup code can only be used once. When you use one to sign in, it's consumed.

Disabling 2FA

1. In the Two-Factor Authentication card, click Disable 2FA.
2. Enter a current TOTP code from your authenticator (or one of your unused backup codes).
3. Click Disable 2FA.

Password Reset

If you've forgotten your password:

1. Sign out (or open the login page in a private window).
2. Click Forgot password? on the login screen.
3. Enter the email address linked to your account.
4. Open the password reset email and follow the link.
5. Set a new password.

The reset link expires after a short time. If it expires, request a new one.

Product and Onboarding Emails

The Email notifications card opens with an Account emails note: account, security, and billing emails are always sent, and everything below it is yours to turn on or off.

The first switch is Send me product and onboarding emails - described in the app as "A short series of getting-started emails after you sign up, plus occasional product guidance." Turning it off stops the onboarding series straight away.

New accounts start with this switch on. Accounts that existed before the switch was added start with it off, so turn it on if you want the series.

Every onboarding email also carries an unsubscribe link in its footer. That link works without signing in, and it turns off both the onboarding series and the newsletter. Account, security, and billing emails are never affected.

Newsletter

Below the product and onboarding switch, the same card holds a Subscribe to the VitalSentinel newsletter toggle for occasional product updates, technical SEO tips, and announcements (at most a couple of emails a month).

Weekly Domain Reports

A single Email me weekly domain reports toggle turns all weekly emails on or off. Below it, each domain you have access to has its own switch, active only while the master toggle is on. Toggling is saved instantly – no save button.

Reports go out every Monday and include the past week's headline metrics. Each subscription is per-user, so other team members can subscribe or unsubscribe independently.

For more on what arrives by email and how to manage other categories, see Notifications & Email Preferences.

Account Deletion

Deleting your account is permanent and removes:

• All workspaces you own and the domains inside them
• All monitoring data, alerts, reports, and integrations. Any connected Google account authorization is revoked at Google, so VitalSentinel no longer has access to it
• Pending and past workspace invitations addressed to your email address
• Your team memberships in other workspaces (other workspaces continue to exist for their owners)

How to Delete Your Account

1. Open Settings.
2. Scroll to the Danger Zone card at the bottom.
3. Click Delete Account.
4. In the confirmation modal, type DELETE in capital letters into the input box and confirm.
5. VitalSentinel sends a confirmation email to the address on file.
6. Click the link in that email to finish the deletion.

The two-step flow (a typed confirmation plus an email link) exists so that an attacker who briefly gains access to your session cannot delete your account without also controlling your inbox.

Blocked Deletion: Active Subscriptions

If you own a workspace with an active or past-due paid subscription, deletion is blocked. You'll see which workspaces are blocking you. Resolve them first by either:

• Canceling the subscription - go to the workspace's Billing page and cancel. Once the current billing period ends and the workspace is inactive, deletion is no longer blocked.
• Transferring ownership to another team member - see Team Members. After transfer, you become an Admin and the workspace stops blocking your account deletion.

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