Account Security

Your VitalSentinel account controls access to every workspace, domain, and integration you've connected. This page covers the security features available in Account Settings (/dashboard/settings).

Two-Factor Authentication (2FA)

Two-factor authentication adds a second step to login using a TOTP authenticator app like Google Authenticator, Authy, or 1Password.

Enabling 2FA

1. Open Settings from the sidebar.
2. In the Two-Factor Authentication card, click Enable Two-Factor Authentication.
3. A QR code appears alongside a manual setup secret. Either:
   • Scan the QR code with your authenticator app, or
   • Enter the displayed secret into the app manually.
4. Type the 6-digit code from your authenticator into the verification field.
5. Click Enable 2FA.

After verification, VitalSentinel generates a set of backup codes.

Backup Codes

Backup codes let you sign in if you lose access to your authenticator device. After enabling 2FA:

• A modal displays your backup codes.
• Click Download to save them as a text file, or copy each code individually.
• Store them somewhere safe - a password manager works well.

Each backup code can only be used once. When you use one to sign in, it's consumed.

Disabling 2FA

1. In the Two-Factor Authentication card, click Disable 2FA.
2. Enter a current TOTP code from your authenticator (or one of your unused backup codes).
3. Click Disable 2FA.

Password Reset

If you've forgotten your password:

1. Sign out (or open the login page in a private window).
2. Click Forgot password? on the login screen.
3. Enter the email address linked to your account.
4. Open the password reset email and follow the link.
5. Set a new password.

The reset link expires after a short time. If it expires, request a new one.

Account Deletion

Deleting your account is permanent and removes:

• All workspaces you own and the domains inside them
• All monitoring data, alerts, reports, and integrations
• Your team memberships in other workspaces (other workspaces continue to exist for their owners)

How to Delete Your Account

1. Open Settings.
2. Scroll to the Delete Account card at the bottom.
3. Click Delete Account.
4. Read the warning carefully and confirm.
5. VitalSentinel sends a confirmation email to the address on file.
6. Click the link in that email to finish the deletion.

The two-step flow exists so an attacker who briefly has access to your session cannot wipe your account without also having access to your inbox.

Blocked Deletion: Active Subscriptions

If you own a workspace with an active paid subscription, deletion is blocked. You'll see which workspaces are blocking you. Resolve them first by either:

• Cancelling the subscription - go to the workspace's Billing page and cancel. Once the current billing period ends and the workspace is inactive, deletion is no longer blocked.
• Transferring ownership to another team member - see Team Members. After transfer, you become an Admin and the workspace stops blocking your account deletion.

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