# Expert Consultations VitalSentinel offers paid one-on-one consultations with our experts. Use them to dig into a specific incident, plan a performance improvement project, or get a second opinion on technical SEO strategy. Bookings live at `/dashboard/consultations`. ## What You Get [#what-you-get] Every consultation is: * **A private video call** with a VitalSentinel expert * **Personalized to your sites** – we'll review your domain's data ahead of time * **Action-oriented** – you leave with concrete next steps, not generic advice ## Plan Types [#plan-types] There are two ways to engage: ### One-Time Consultation [#one-time-consultation] A single 60-minute call. Best when you want a focused deep dive into a specific issue, such as: * Diagnosing a Core Web Vitals regression * Reviewing why search visibility dropped * Validating a migration plan before you ship it * Walking through a one-off audit of your monitoring setup You pick a date and time at booking (times appear in your account timezone). Pay once, attend the call. ### Weekly Subscription [#weekly-subscription] A standing weekly consultation. Best when you have ongoing work where regular check-ins help you move faster: * Performance optimization programs * Long-term SEO strategy * Multi-quarter revenue improvement projects * Building internal monitoring processes from scratch The weekly subscription includes: * **One consultation per week** at a recurring time * **A dedicated Slack channel** with our expert for asynchronous questions between calls * **Long-term strategy support** – we keep context across sessions * **The same personalized, action-oriented format** as one-time calls ## Booking a Call [#booking-a-call] 1. Open **Consultations** from the sidebar. 2. Choose **One-Time** or **Weekly Subscription**. 3. For one-time, pick the date and time you'd like. 4. Check the times, which appear in your account timezone. Use the **Change →** link to adjust it in **Settings** if needed. 5. Confirm and complete payment in the Stripe checkout. 6. You'll receive a confirmation email with the call details and a calendar invite. ## Rescheduling [#rescheduling] Plans change. You can move a booking after the fact: * **One-time bookings** can be rescheduled to any open slot within the next 14 days. * **Weekly subscription bookings** can be rescheduled to a different slot within the same week (Monday-Sunday). Open the booking from the Consultations page and choose **Reschedule**. Reschedules must be made at least 24 hours before the scheduled start time. ## Canceling & Credits [#canceling--credits] If you can't make a call: 1. Open the booking and click **Cancel**. 2. Confirm the cancellation. Cancellations must be made at least 24 hours before the scheduled start time. For paid one-time bookings, canceling adds a **prepaid consultation credit** to your account. Use the credit to book another consultation later at no extra cost; your current balance appears on the Consultations page. For weekly subscriptions, canceling a single occurrence simply skips that week; the subscription continues. Cancel the subscription itself from the Consultations page if you want to stop renewals entirely. ## Past Bookings [#past-bookings] The Consultations page shows your booking history for the past 90 days, including completed, canceled, and rescheduled calls. ## When to Use Consultations vs Support [#when-to-use-consultations-vs-support] * **Consultations** are for **strategy, analysis, and second opinions**. Bring questions like "why did this happen?" or "what should we do about X?" * **Support** (`support@vitalsentinel.com`) is for **product issues** – bugs, billing, feature questions. Support is included with every plan. ## Related [#related] Build a report you can review together on the call Bring alert history into your consultation Common questions about VitalSentinel