# Expert Consultations



VitalSentinel offers paid one-on-one consultations with our experts. Use them to dig into a specific incident, plan a performance improvement project, or get a second opinion on technical SEO strategy. Bookings live at `/dashboard/consultations`.

## What You Get [#what-you-get]

Every consultation is:

* **A private video call** with a VitalSentinel expert
* **Personalized to your sites** – we'll review your domain's data ahead of time
* **Action-oriented** – you leave with concrete next steps, not generic advice

## Plan Types [#plan-types]

There are two ways to engage:

### One-time Consultation [#one-time-consultation]

A single 60-minute call. Best when you want a focused deep dive into a specific issue, such as:

* Diagnosing a Core Web Vitals regression
* Reviewing why search visibility dropped
* Validating a migration plan before you ship it
* Walking through a one-off audit of your monitoring setup

You pick a date and time at booking (times appear in your account timezone). Pay once, attend the call.

### Weekly Consultations [#weekly-consultations]

A standing weekly consultation. Best when you have ongoing work where regular check-ins help you move faster:

* Performance optimization programs
* Long-term SEO strategy
* Multi-quarter revenue improvement projects
* Building internal monitoring processes from scratch

The weekly subscription includes:

* **One consultation per week** at a recurring time
* **A dedicated Slack channel** with our expert for asynchronous questions between calls
* **Long-term strategy support** – we keep context across sessions
* **The same personalized, action-oriented format** as one-time calls

## Booking a Call [#booking-a-call]

1. Open **Consultations** from the sidebar.
2. Choose **One-time Consultation** or **Weekly Consultations**.
3. For one-time, pick the date and time you'd like.
4. Check the times, which appear in your account timezone. Use the **Change →** link to adjust it in **Settings** if needed.
5. Optionally fill in **What would you like to discuss?** in the booking dialog so your consultant can prepare. Your notes stay in your VitalSentinel dashboard - they are not included in the calendar invite, and you can edit them from the booking on the Consultations page up to an hour before the call.
6. Confirm and complete payment in the Stripe checkout.
7. You'll receive a confirmation email with the call details and a calendar invite.

## Rescheduling [#rescheduling]

Plans change. You can move a booking after the fact:

* **One-time bookings** can be rescheduled to any open slot within the next 14 days.
* **Weekly subscription bookings** can be rescheduled to a different slot within the same week (Monday-Sunday).

Open the booking from the Consultations page and choose **Reschedule**. Reschedules must be made at least 24 hours before the scheduled start time.

## Canceling & Credits [#canceling--credits]

If you can't make a call:

1. Open the booking and click **Cancel**.
2. Confirm the cancellation.

Cancellations must be made at least 24 hours before the scheduled start time.

For paid one-time bookings, canceling adds a **prepaid consultation credit** to your account. Use the credit to book another consultation later at no extra cost; your current balance appears on the Consultations page.

For weekly subscriptions, canceling a single occurrence simply skips that week; the subscription continues. Cancel the subscription itself from the Consultations page if you want to stop renewals entirely.

## Past Bookings [#past-bookings]

The Consultations page shows your booking history for the past 90 days, including completed, canceled, and rescheduled calls.

## When to Use Consultations vs Support [#when-to-use-consultations-vs-support]

* **Consultations** are for **strategy, analysis, and second opinions**. Bring questions like "why did this happen?" or "what should we do about X?"
* **Support** (`support@vitalsentinel.com`) is for **product issues** – bugs, billing, feature questions. Support is included with every plan.

## Related [#related]

<Cards>
  <Card title="Reports" href="/features/reports">
    Build a report you can review together on the call
  </Card>

  <Card title="Setting Up Alerts" href="/alerts/setting-up-alerts">
    Bring alert history into your consultation
  </Card>

  <Card title="FAQ" href="/help/faq">
    Common questions about VitalSentinel
  </Card>
</Cards>