# Create an account

This page explains how to create a VitalSentinel account, verify your email address and sign in. It also explains how to reset your password and how to accept a workspace invitation.

## Register [#register]

The registration page has the title **Create your account** and the line "Free for one domain. No credit card needed."

1. Go to [app.vitalsentinel.com/register](https://app.vitalsentinel.com/register). On the sign-in page, you can also click **Create a free account**.
2. In **First name**, type your first name.
3. In **Email address**, type the email address that you want to use to sign in.
4. In **Password**, type a new password.
5. In **Confirm password**, type the same password again.
6. Select the check box "I agree to the Terms and Conditions and have read the Privacy Policy". You cannot register without it.
7. Click **Create a free account**.

If you got a workspace invitation, use the link in the invitation email instead. See [Join a workspace from an invitation](#join-a-workspace-from-an-invitation).

### Password rules [#password-rules]

When you type a password, a list shows which rules your password meets, with a strength bar (**Weak**, **Fair**, **Good** or **Strong**). The password must have:

- **At least 8 characters**
- **A number**
- **Upper and lower case** letters
- **A symbol, like ! or #**. The allowed symbols are `!@#$%^&*(),.?":{}|<>`.

If the password does not meet a rule, the form shows a message, for example "Password must contain at least one uppercase letter". If the two passwords are not the same, the form shows "Passwords do not match".

### The security check [#the-security-check]

The sign-in, registration and password reset forms can use Cloudflare Turnstile to stop bots. The form then shows "Protected by Cloudflare Turnstile" under the button. If you submit the form before the check is complete, the form shows "The security check is still running. Try again in a moment." Wait a few seconds and click the button again.

### What you get after you register [#what-you-get-after-you-register]

VitalSentinel makes a Free workspace for you when you register. Its name is your first name followed by "Workspace", for example "Martin's Workspace". You can rename it later in the workspace settings. The Free plan has one domain. See [Create a workspace](/getting-started/account/create-workspace).

The sign-up form has the box **Yes, send me product emails and the newsletter, with tips, early features and member coupons**. The box is clear by default. If you tick it, VitalSentinel sends you the onboarding tips, the product emails and the newsletter. It also counts when you open these emails and click their links. Your consent stays until you withdraw it. You can change it later in your notification settings.

If you do not tick the box, VitalSentinel sends none of these emails. To get them later, turn on **Product and onboarding emails** or **Newsletter** in your notification settings. See [Notifications](/account/notifications).

## Verify your email address [#verify-your-email-address]

After you register, the page shows **Check your email** and the address that VitalSentinel sent the link to. You must verify your email address before you can sign in.

1. Open the email from VitalSentinel.
2. Click the verification link.
3. On the page that opens, click **Go to dashboard**.

The verification page shows one of these results:

| Title | Meaning |
|---|---|
| **Email verified** | "Your email address is verified. You can now use all features." |
| **Already verified** | "Your email address has already been verified." Click **Go to dashboard**. |
| **Verification failed** | "The link may have expired or already been used." Click **Go to sign in**. |
| **Invalid link** | The link is not complete. Open the link from the email again. |

### Get a new verification email [#get-a-new-verification-email]

The **Check your email** page has these buttons:

- **Resend verification email** sends the link again. The button then shows **Email sent** with a countdown of 60 seconds before you can send it again.
- **Go to sign in** opens the sign-in page.
- **Try a different email** goes back to the form, so that you can correct the address.

If the email does not arrive, look in your spam folder.

## Sign in [#sign-in]

The sign-in page has the title **Welcome back**.

1. Go to [app.vitalsentinel.com/login](https://app.vitalsentinel.com/login).
2. In **Email address**, type your email address.
3. In **Password**, type your password.
4. Click **Sign in**.

If you turned on two-factor authentication, the page then shows **Two-factor authentication**. Type the code from your authenticator app, or a backup code, and click **Verify**. To go back, click **Back to sign in**. To turn on two-factor authentication, see [Security](/account/security).

After you sign in, the **Dashboard** opens. If you have no domain yet, it shows **Welcome to VitalSentinel!** and the button **Add your first domain**. See [Add a domain](/getting-started/domain-setup/add-domain).

## Reset a forgotten password [#reset-a-forgotten-password]

1. On the sign-in page, click **Forgot password?**.
2. In **Email address**, type the address that you signed up with.
3. Click **Send reset link**.
4. Open the email and click the reset link. The link expires in 1 hour.
5. On the **Set a new password** page, type the password in **New password** and in **Confirm new password**.
6. Click **Reset password**.
7. On the **Password reset** page, click **Sign in**.

The new password must meet the same rules as at registration. Use a password that you do not use on other sites.

For security, the page always says "If an account exists for" your address, "we sent a password reset link". It does not tell you if an account exists. If the reset page shows **Invalid link**, the link expired or is not correct. Request a new link.

## Join a workspace from an invitation [#join-a-workspace-from-an-invitation]

A workspace owner or admin can invite you by email. The invitation email has a link to the **Workspace invitation** page. That page shows the **Workspace** name, **Invited by**, **Your role** and when the invitation **Expires**.

### If you do not have an account yet [#if-you-do-not-have-an-account-yet]

1. Click the link in the invitation email. The registration page opens with the title **Join workspace** and the name of the workspace.
2. Type your first name and a password. The email address is the invited address, and you cannot change it.
3. Select the terms check box and click **Create a free account**.

You do not need to verify your email address, because the invitation already proves it. The page shows **Welcome to the team** and then opens the sign-in page. VitalSentinel does not make a Free workspace for you in this case. You join the workspace that invited you.

### If you already have an account [#if-you-already-have-an-account]

1. Click the link in the invitation email.
2. If the page says **Please sign in as** and the invited address, click **Sign in** and sign in with that address.
3. Click **Accept invitation**. The page shows **Welcome to the team** and opens the dashboard.

To refuse the invitation, click **Decline** and confirm in the **Decline invitation** dialog.

Invited members do not see the workspace setup step. On a domain page, VitalSentinel can offer a quick tour one time. See [Finish the setup](/getting-started/domain-setup/finish-setup).

## Troubleshooting [#troubleshooting]

### Why can I not sign in after I registered? [#why-can-i-not-sign-in-after-i-registered]

If the sign-in form says **Please verify your email address before logging in**, open the verification email and click the link. If you cannot find the email, look in your spam folder. If the email is not there, contact support.

### What does "Incorrect email or password" mean? [#what-does-incorrect-email-or-password-mean]

The email address or the password is wrong. Check the address for typing errors. If you forgot the password, click **Forgot password?** on the sign-in page.

### Why does the invitation page show "Invitation expired"? [#why-does-the-invitation-page-show-invitation-expired]

The invitation is too old. Ask the workspace owner or admin to send a new invitation.

### Why does the invitation page say that I am signed in with a different account? [#why-does-the-invitation-page-say-that-i-am-signed-in-with-a-different-account]

The invitation is for a different email address than the account that is signed in. Click **Switch account**, then sign in with the invited address.

## Related [#related]

- [Create a workspace](/getting-started/account/create-workspace) - add a second workspace or choose a paid plan
- [Add a domain](/getting-started/domain-setup/add-domain) - the next step after you sign in
- [Security](/account/security) - two-factor authentication and your password